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Compare Our Support Plans

All of our plans are efficiently tailored to suit all kinds of outsourced web hosting support needs and outsourced technical support needs. Compare the plans, choose the one which suits you and feel the pleasure in assistance with Assistanz.

Tasks Dedicated Shared Plan Web Hosting Support
 
L3
L2
L1
L2
L1
Expert
Deluxe
Starter
Tech Level
( more info )
L3
L2
L1
L2
L1
L3(1),L2(1),
L1(5)
L2(1),
L1(4)
L1(3)
Number of Tickets
U/L
U/L
U/L
U/L
U/L
U/L
U/L
U/L
Number of Servers
Upto
15
Upto
15
Upto
15
Upto
15
Upto
15
Upto
15
Upto
15
Upto
15
Control panel administration
Basic server administration
(more info)
Advanced server admin
(more info)
Number of domains per server
U/L
U/L
U/L
U/L
U/L
U/L
U/L
U/L
Average response time
30
Mins
30
Mins
30
Mins
1 Hr
1 Hr
30
Mins
30
Mins
30
Mins
Average resolution time
4 hrs
3 hrs
2 hrs
4 hrs
3 hrs
4 hrs
3 hrs
2 hrs
Dedicated Tech?
Basic server monitoring?
(more info)
Advanced server monitoring?
(more info)
Server monitoring type*
(more info)
P
R
R
R
R
P
R
R
Support through helpdesk/email
Emergency IM / live chat to you
(more info)
Standard IM support to you
(more info)
Live chat to your customers?
(more info)
O/T
O/T
O/T
No
No
O/T
O/T
O/T
Sales/Billing Support with Live Chat Support
(more info)
Nil
Nil
Nil
Nil
Nil
16 Hrs Support daily
8 Hrs Support daily
Nil
  More info More info More info