:::: Compare Our Support Plans ::::

All of our plans are efficiently tailored to suit all kinds of outsourced web hosting support needs and outsourced technical support needs. Compare the plans, choose the one which suits you and feel the pleasure in assistance with Assistanz.

Plan Features	DEDICATED			SHARED PLAN		WEB-HOSTING SUPPORT
Plan Features	L3	L2	L1	L2	L1	Expert	Deluxe	Starter
Tech Level (more info)	L3	L2	L1	L2	L1	L3(1),L2(1),L1(5)	L2(1),L1(4)	L1(3)
Number of Tickets	U/L	U/L	U/L	U/L	U/L	U/L	U/L	U/L
Number of Servers	Upto 15	Upto 15	Upto 15	Upto 15	Upto 15	Upto 15	Upto 15	Upto 15
Control panel administration	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Basic server administration (more info)	Yes	Yes	No	Yes	No	Yes	Yes	No
Advanced server admin (more info)	Yes	No	No	No	No	Yes	No	No
Number of domains per server	U/L	U/L	U/L	U/L	U/L	U/L	U/L	U/L
Average response time	30 Mins	30 mins	30 mins	1 Hours	1 Hours	30 Mins	30 mins	30 mins
Average resolution time	4 hrs	3 hrs	2 hrs	4 hours	3 hours	4 hrs	3 hrs	2 hrs
Dedicated Tech?	Yes	Yes	Yes	No	No	Yes	Yes	Yes
Basic server monitoring? (more info)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Advanced server monitoring? (more info)	Yes	Yes	No	Yes	Yes	Yes	Yes	No
Server monitoring type*(more info)	P	R	R	R	R	P	R	R
Support through helpdesk/email	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Emergency IM / live chat to you (more info)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Standard IM support to you (more info)	Yes	Yes	Yes	No	No	Yes	Yes	Yes
Live chat to your customers? (more info)	O/T	O/T	O/T	No	No	O/T	O/T	O/T
Sales/Billing Support with Live Chat Support (more info)	na	na	na	na	na	16 Hours Support dialy	8 Hours Support dialy	na
	More Info			More Info		More Info

L- Level, U/L- Unlimted, P- Proactive, R- Reactive, O/T - Only Technical
Compared Plans - Dedicated Plan, Shared Plan, Web Hosting Support Plan
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