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Dedicated Support Plans

If your business requires a Dedicated Technical Support person to oversee your systems-related operations but your overheads do not allow it, relax. Now you no longer have to worry about that. With Assistanz's Dedicated Support Plans, you will get to benefit from the undivided attention of a technical expert, at a very nominal cost. A tech with the requisite expertise will be deputed to handle your systems' activities on an exclusive basis and yes, round the clock too!

Plan Features Level 3 Level 2 Level 1
  Choose Choose Choose
Tech Level Expert
( more info )		 Intermediate
( more info )		 Junior
( more info )
Number of Tickets Unlimited Unlimited Unlimited
Control Panel admin
Basic server admin
(more info)
Advanced server admin
(more info)
Number of domains per server Unlimited Unlimited Unlimited
Average response time 30 mins 30 mins 30 mins
Average resolution time 4 hours 3 hours 3 hours
Dedicated Tech?
Basic server monitoring? (more info)
Advanced server monitoring? (more info)
Server monitoring type Proactive Reactive Reactive
Support through helpdesk/email
Emergency IM / live chat to you(more info)
Standard IM support to you(more info)
Live chat to your customers?(more info) Only Technical Only Technical Only Technical
Work Model
 8 Hours a day / 7 days a week
 8 Hours a day with full weekend coverage
 12 Hours a day/ 7 days a week
 12 Hours a day with full weekend coverage
 16 Hours a day/ 7 days a week
 16 Hours a day with full weekend coverage
 24 Hours a day / 7 days a week
 Weekends only (48 hours)