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Dedicated Support Plans
If your business requires a Dedicated Technical Support person to oversee your systems-related operations but your overheads do not allow it, relax. Now you no longer have to worry about that. With Assistanz's Dedicated Support Plans, you will get to benefit from the undivided attention of a technical expert, at a very nominal cost. A tech with the requisite expertise will be deputed to handle your systems' activities on an exclusive basis and yes, round the clock too!
| Plan Features | Level 3 | Level 2 | Level 1 |
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| Tech Level | Expert ( more info ) |
Intermediate ( more info ) |
Junior ( more info ) |
| Number of Tickets | Unlimited | Unlimited | Unlimited |
| Control Panel admin |  |
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| Basic server admin (more info) |
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| Advanced server admin (more info) |
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| Number of domains per server | Unlimited | Unlimited | Unlimited |
| Average response time | 30 mins | 30 mins | 30 mins |
| Average resolution time | 4 hours | 3 hours | 3 hours |
| Dedicated Tech? | |
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| Basic server monitoring? (more info) | |
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| Advanced server monitoring? (more info) | |
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| Server monitoring type | Proactive | Reactive | Reactive |
| Support through helpdesk/email | |
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| Emergency IM / live chat to you(more info) | |
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| Standard IM support to you(more info) | |
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| Live chat to your customers?(more info) | Only Technical | Only Technical | Only Technical |
 Work Model |
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 8 Hours a day / 7 days a week |
| 8 Hours a day with full weekend coverage |
| 12 Hours a day/ 7 days a week |
| 12 Hours a day with full weekend coverage |
| 16 Hours a day/ 7 days a week |
| 16 Hours a day with full weekend coverage |
| 24 Hours a day / 7 days a week |
| Weekends only (48 hours) |
Services 
General 
