Frequently Asked Questions (FAQ)
Where can I Email for sales queries?
All sales queries can be mailed to firstname.lastname@example.org. You can also chat with our live sales support and available at the right side of this window or just click the inquire button and fill the form.
Is AssistanZ is a registered company?
AssistanZ was established in the year 2005, in India and is a STPI (Software Technology Parks of India) registered 100% Export Oriented Unit with Govt.of India.
Do you have refund policy?
No, we have no refund policy. But we offer money back guarantee. In case if you feel we are not upto your expectations, you can cancel within 15 days of the first month and we will refund the unused proportion of your fees.
Do you provide discounts on per quarter or yearly payments?
Our plans and prices are very reasonable and we do not provide discounts. As each and every client differs from their needs, our prices are based accordingly. Please write to us with your need and we shall send across a quote at the earliest.
Will outsourcing to AssistanZ be cost effective?
We believe in delivering cost-efficient services without compromising on quality. Outsourced Support Plans starts from lower price. we strive to increase your revenue with more efficient workflow processes.
Do you possess long term viability?
Yes. We are a debt-free company and make sure that we sign agreements/contracts.
Where is the company located?
The company is located in India and all the operations are executed here.
Can I have a customized plan?
Yes, we provide ‘Customized Support Plan’ option to customize your plan as per your specific needs.
Can I hire staff?
Yes, you can hire our Indian staff to support you. Just view our outsourced tech hiring or back office staff services to know more.
Do you offer phone support?
Yes, we offer phone support.
What is AssistanZ all about?
We are an Outsourced Indian Support company based out of Coimbatore, India providing exclusive support and infrastructure outsourcing for Web Hosting Companies, Datacenters, ISPs, Software Vendors, VPS providers and more over any company that requires support. As Outsourced Web Hosting Service Providers, we have been serving global customers since 2005. At AssistanZ, we understand your concerns about outsourcing risks. We will function as part of your team and achieve your business goals
What qualifications do your employees hold?
The minimum qualification for recruitment is a college degree. All our employees are college graduates. For more skilled projects, our staff hold Masters Degrees in Business Administration, Engineering, Finance, Statistics, English Literature, Communication and Research. For technical projects and works we hire international certified engineers and technicians with Redhat Certified Engineering (RHCE), Redhat Certified Techincians (RHCT), Microsoft Certified Systems Engineers (MCSE), Microsoft Cerfigied Professional (MCP), Sun Certified Techicians and more.
Do you have adequate infrastructure to support my business processes?
Yes, we are spread over 2000 sq.ft. area with first class IT facilities in India, with multiple high speed internet connections and structured networks in an air condtioned atmosphere. We provide our employees with branded Intel P4 Machines powered by Genuine Microsoft Products and with 24x7 uninterruptible power supply with multilple backup facility. Click here to know more about our infrastructure and resources.
Why I need my buisness to be outsourced?
If you always thought that a successful company is one that is competent enough to handle all its operations in-house, well, not any more. Outsourced Support has completely transformed. Click Here for the reasons for the need of outsource.
Why I need Indian Outsourcing Company?
India is the undisputed leader for the quality of its technical ability. It tops the field of IT Database Development & Administration and ranks among the top 3 countries. Click Here for the reasons for the need of Indian outsource.