We also have Junior techs or Level 1 Support technicians, who are Computer graduates with adequate knowledge in Linux/Windows and has over 1+ Years experience.
They are capable of handling tasks listed below.
- Server Monitoring
- Answering Technical support queries in desk as well as live chat
- Setting File permissions
- Setting User Previleges
- Account migration
- Restarting services
- Co-ordinating with Sales and Billing while handling Technical Support
- Clearing Log files
- Checking disk quota
- Basic level of trouble shooting and escalating the issue to higher level if needed
- Contacting DataCenter on emergencies
- Control Panel Admnistration
- Control panel issues(Almost all basic issues that do not require SSH login for the tasks)
Soft skills:
Our Junior techs are instructed or educated to adapt a very soft and polite nature while communicating with customers, When it comes in the form of a issue or any technical query that you are facing with.
For more queries feel free to contact us at
