:::: Web Hosting Support Plans ::::

At AssistanZ, we are well-versed with every aspect of web-based protocols. Therefore, we understand the intricacies that are involved as far as Web Hosting Support is concerned. This is the reason why we have support plans that revolve around extending efficient Web Hosting. These support plans have been specifically designed for Web Hosting companies of various magnitude. So, whether your scale of operations are huge or small, we have something for everyone!

Plan Features	Expert	Deluxe	Starter
Level 1 Tech	3 Members	3 Members	3 Members
Level 2 Tech	1 Member	-	1 Member
Level 3 Tech	1 Member	1 Member	-
Sales/Billing Support	2 Members	1 Member	-
Server Limit	15	15	15
Control panel administration	Yes	Yes	Yes
Basic server administration (more info)	Yes	Yes	Yes
Advanced server administration (more info)	Yes	No	Yes
Number of domains per server	Unlimited	Unlimited	Unlimited
Average response time	30 mins	30 mins	30 mins
Average resolution time	4 hours	4 hours	2 hours
Dedicated Tech?	Yes	Yes	Yes
Server monitoring type	Proactive(more info)	Reactive (more info)	Reactive (more info)
Support through helpdesk/email	Yes	Yes	Yes
Emergency IM / live chat to you (more info)	Yes	Yes	Yes
Standard IM support to you (more info)	Yes	Yes	Yes
Live chat to your customers? (more info)	Only Technical	Only Technical	Only Technical
Sales/Billing Support Live Chat	Yes (Sales/Billing support for 16 hours, Support Staff will handle billing/sales queries in respective shift)	Yes (Sales/Billing support for 8 hours, Support Staff will handle billing/sales queries in respective shift)	Yes (Sales/Billing support for 8 hours, Support Staff will handle billing/sales queries in respective shift)
Pricing (USD)	$2900	$2200	$1500