Shared Support Plans

Our experience as an outsourced service provider has taught us that clients have varying needs. What works for one need not necessarily work for another. So, while some companies require support 24/7, some might require only during the day or night. It is this understanding that has enabled us to work out different plans for different businesses. Hence Assistanz's Shared Support Plans give our clients the discretion to choose our services on a shared basis.

Shared Support Plans - *

Name*
Title
Organisation
Email*
Chat/IM
Phone Number
Website
Please type in your comments here

    

Plan Features	Level 2	Level 1
Tech Level	Intermediate	Junior
Number of Tickets	Unlimited	Unlimited
Number of Servers	Upto 15	Upto 15
Control Panel admin
Basic server admin (more info)
Advanced server admin (more info)
Number of domains per server	Unlimited	Unlimited
Average response time	1 hr	1 hr
Average resolution time	4 hours	3 hours
Dedicated Tech?
Basic server monitoring?
Advanced server monitoring?
Server monitoring type	Reactive	Reactive
Support through helpdesk/email
Emergency IM / live chat to you
Standard IM support to you
Live chat to your customers?

Work Model
8 Hours a day / 7 days a week
8 Hours a day with full weekend coverage
12 Hours a day/ 7 days a week
12 Hours a day with full weekend coverage
16 Hours a day/ 7 days a week
16 Hours a day with full weekend coverage
24 Hours a day / 7 days a week
Weekends only (48 hours)